Most of the micro enterprises in the MSME sector transact largely in cash and hence do not have accurately recorded financials.
At VERITAS, customer service assumes paramount importance over everything else. We treat our customers with utmost respect and courtesy irrespective of their religion caste and creed or financial status. While all our field staff, who interact and deal with the customers directly are trained on the products, policies and processes and procedures of the company to handle the all queries of the customers related to the loan and other issues, we also understand that the customer needs an avenue to escalate his problem, should he experience any inadequacy in service.
Veritas has therefore put in place a structured framework for the Grievance Redressal Mechanism , which aims to provide a quick solution and addresses grievances of the customers effectively within a given timeframe.